Quest234101
Belgium · January 2025
“Disappointment and unprofessional”
Disappointment and unprofessional attitude during check-in. On arrival we received a brochure with an upgrade of rooms that had to pay any price. After I was not interested in an upgrade, we still got a good spacious room with a view of the city. The shower room was small and the shower head was broken. The water was filthy and gave off a bad smell. Even a cockroach came to greet us while showering. The bed was made of cheap wood and not sturdy. The moment you want to have peace and quiet, you get renovation work in the hotel. The photos do not correspond to reality and that makes this hotel not smart but dirty.
