Ellisa
United Kingdom · Couple · April 2026
“Strong smells of smoke”
Spacious and friendly staff
This hotel was not very good. To start, there was poor communication from their end, as we wanted to cancel the first night we’d booked as our flight was cancelled. We informed them by message, but they did not respond. When we got there the next afternoon, they had not even known they had been sent the messages. Secondly, our room was quite dirty, ants on the floor and walls, and dirt and dust in many places. However, the worst thing was that our room smelt very bad of cigarettes and smoke. Even though the rooms said no smoking, either from outside or a room adjacent to us, continuous extreme strong smells came through to our room, maybe from the AC. This lasted the three days we were there. It smelt so strong that our clothes that were left out in our room eg on the chair, smelt so strong of cigarette smoke, and still do. On the penultimate day we asked the receptionists about it, and they helped to put air freshener, but it still smelt and they didn’t apologise, offering no explanation.