Mspink_melon
Indonesia · June 2025
“Provide training for Villa staff, at least in hospitality, manners, and grooming.”
Overall, it was very pleasant to stay at this Villa. The location is also strategic, with a peaceful and comfortable atmosphere. However, it is very unfortunate that on the last day, there was an unpleasant moment. On the check-out day, we informed the Villa admin (via WhatsApp) that we wanted a late check-out at 14:00 and the admin approved our request. We asked about the late check-out fee, but the admin only said, 'Okay, just ask me when you check out at the Villa.' 'You can pay me directly, contact this number.' Without informing us of the late check-out charge. Before 14:00, when we arrived at the Villa to pack, we found our belongings had been taken out of the room (placed on the sofa) and the Villa had been cleaned. We felt like we were being kicked out, and by the Villa staff, we were waited for until the staff even entered the Villa to ask for the late check-out charge. For your information, the late check-out fee is Rp. 100,000 per hour. We don't mind paying whatever amount for our needs. However, if it's not approved, the Villa should have informed us. This is not the right way; we also have the right to pack our belongings. If the reason is due to back-to-back bookings, just inform us. Then we will make an effort to check out on time. Please ask booking.com admin to help convey this to Villa ubu management. It's a shame that the properties are nice, but their reputation is ruined by staff who are not educated in hospitality. Note: during check-in, the admin staff sent a WhatsApp message without introducing themselves, their name, etc. Just giving the message 'wifi: se**always'.
The building is okay. Adequate facilities.
