Karolina
Poland · September 2026
“terrible”
nothing
ABSOLUTELY TERRIBLE — DO NOT BOOK THIS PLACE! We strongly DO NOT RECOMMEND Pohon Purba Resort & Restaurant. We made and paid for a confirmed reservation through Booking.com. When we arrived, we were shocked to discover that the property claimed our reservation was no longer valid and refused to provide the rooms we had booked. Even worse, despite the fact that we arrived with a confirmed and paid reservation, they are refusing to refund our money. We were left without accommodation after travelling to the property, with our money still in their hands. This is completely unacceptable and extremely unprofessional. A confirmed reservation should mean exactly that. If the property cannot honour a booking, the least they should do is immediately refund the customer in full. At the end after asking them and manager for giving our money back they gave it back. AVOID THIS PLACE! DO NOT BOOK HERE — YOU RISK ARRIVING WITH NOWHERE TO STAY AND LOSING YOUR MONEY.
