Ramkumar
India · August 2024
“Bad”
there was nothing to like or appreciate
Poor customer service and no attention to complaints reported (lights not working, unable to close the window, and too many cockroaches). I had to wait over an hour for the keys after talking to the call center for almost 30 minutes. I checked out within 24 hours and was getting repeated calls from hotel staff saying they couldn't find the keys, but I went and retrieved them in under a minute and submitted a video to confirm they were in the lobby where I had originally left them. Booking.com isn't taking any responsibility!!