Gamal
United States · Couple · June 2026
“I was not admitted into my paid in advance reservation.”
I was not checked into the property and did not stay there at all. I had a 36-hour travel from San Diego to Jakarta and when I arrived at the address they gave me around 10 pm, nobody there knew anything about Pondera. It turned out that Kozystay had sent me a link on WhatsApp while I was traveling to check in online and pay a deposit. I could not open their link due to a lack of WiFi during travel. I texted them when I arrived, but they said I can only get their address and check-in after I pay the deposit and fill out the paperwork online. They had no staff on duty, and I couldn’t open their link without WiFi. We were very tired, and we had to go to another hotel at the same address that was previously provided. I texted them to cancel. The reason I booked in advance using Booking.com was that I have easy check-in with everything paid in advance, but I had a very unpleasant experience after a long tiring trip instead. They should have sent me their link earlier before I traveled while I had WiFi at home, not a day before arrival. I demand a full refund for this booking.
NA