Endari I.
Indonesia · April 2026
“I did not enjoy staying here, especially because of the service from Travelio. Their response on WhatsApp was very slow”
The location is strategic, close to supermarkets and restaurants.
First of all, I booked this apartment through Booking.com, but it turned out to be handled by a local agent, Travelio. The process until check-in was very difficult. I had already arrived at the location and had to wait for 3 hours. When we finally entered the apartment, it was messy, not cleaned, and still full of belongings from the previous guests. We had to wait again until they cleaned it. On top of that, the air conditioner was broken, so we had to sleep without Airconditioner (AC). We requested compensation from Travelio, such as a late check-out (in the afternoon or after sunset), but they did not provide anything. I am truly very disappointed. Also, the pictures shown on Booking.com are not the same as the actual apartment. I do not want to stay there again, and I would especially avoid booking through Travelio in the future.