Céline
France · Couple · September 2026
“A disappointing experience and a very poor value for money”
Some positive points: the restaurant room is pretty and pleasant, and the sea view is obviously enjoyable. The bed is also comfortable, although a second pillow per person would have been welcome for more comfort. The fact that the hotel is also associated with a diving center was originally a real advantage for us and one of the reasons why we chose to stay there. Unfortunately, these few positive points were largely overshadowed by our overall experience.
First of all, the food was extremely disappointing. We tried several dishes, both local and international cuisine, and honestly, we didn't find anything good. The quality of the products, the flavors, and the execution were far from the level one can expect in a hotel of this price range. After eating very well throughout our trip in Indonesia, the contrast was particularly striking. The hotel is also extremely noisy. Noise from the road, the restaurant, the traffic around the establishment... It's no one's fault, it's related to the configuration and location of the hotel. However, this significantly affects the comfort of the stay and, in our opinion, contributes to the very poor value for money of the establishment. We were also disappointed by the reception and the lack of warmth from the staff. Nothing specific happened, but the interactions often seemed quite cold and especially very transactional to us. Again, the contrast with all the other establishments where we stayed during our trip in Indonesia was particularly noticeable, as the welcome and kindness had been one of the highlights of our stay. Our experience with the hotel's diving center also reinforced this impression. Before our arrival, we naturally wanted to book our dives directly with them, as it would have been much more convenient. My friend was doing her Open Water a few days before our arrival and we simply asked for a little flexibility: if she couldn't dive after all, would it be possible to transfer all or part of the amount paid in advance for her dives to my own (additional) dives, rather than losing the entire sum? We were hotel guests. No flexibility was offered to us.