wilhelmina
Australia · October 2026
Didn't like there was no one at reception. The location and the gardens
When we arrived, there was no sign for reception but a staff member came up to us. We explained we had a booking under my name and he took us to our rooms. 30 minutes later he came to the room to collect payment. When I saw the price, I queried it and said we have a booking and that is not the rate. He then phoned his boss, and a further 45 minutes later we were told we were shown the wrong room. We went from a lovely air-conditioned wooden cabin to a hot non-air-conditioned room, windows sealed so no fresh air and a pedestal fan. Their mistake we had unpacked, used the facilities and then moved on. In effect, they had to reclean the room, etc. The room was not booked. They could have offered us a deal to stay in the better cabin, but not triple the price.