Sara
Spain · Solo traveller · March 2026
“Completely impersonal service.”
I informed them one or two days after making the reservation — with more than two weeks’ notice — that my itinerary had changed and asked to cancel the booking. I never received a response. When I tried to follow up via WhatsApp, I only received automated messages that led nowhere. There was absolutely no human interaction and no willingness to accommodate a cancellation that, given the amount of notice provided, should have been easy to manage and replace with another guest. I understand that cancellation policies exist, but in this case the lack of flexibility feels more like an excuse to charge than a reasonable application of the rules, especially considering the room could have easily been rebooked.