Jessie
May 2024
“Worst experience”
This was my worst experience ever! I've made this booking a month before my travel date with full payment made! I and my husband travelled by motorcycle straight from the airport to this hotel and hoped that we are able to get a good rest since it was already 7:40 p.m. when we reached the hotel. But once we arrived, we were told that there's no room for us and they even asked me to cancel my booking & get a refund from hotels.com. (We never received any email from them/hotels.com) We refused to do so because due to the rules, we are not allowed to cancel on the check-in date. We just asked them to arrange another room for us anywhere nearby. At last, they just paid back what we've paid for the room and left us with no room to stay. We had tried all nearby hotels/guesthouses but unfortunately all were fully booked. Without any choices, we rode back towards the airport area. At around 11:30 p.m. only we managed to get ourselves a room to stay overnight. Worst experience!!! Don't book your room with this hotel, they are irresponsible!