Tony
Netherlands · Couple · August 2025
“Do not go here!”
After waiting more than 1.5 hours there was 1 employer who did help us with a cancellation.
The room was very dirty! There were used napkins, used ear cleaning sticks, half empty bottles on the floor and a lot of dirt. The bed had nasty stains. Holes in the towels and window covers. Bathroom was gross, lots of brown stains and shampoo residue. No bed linen available. We felt unsafe and did not want to go to sleep in this hotel. We requested a cancellation but they did not know how to handle it. Let us wait for nearly 2 hours, got offered a new room which was just as nasty. In the end another employee was called (which did speak english), he did want to help us. He tried to contact RedDoor main office but they refused to answer calls or accept cancellation. After 2 hours we got a refund in cash and still had to find a new place to sleep.