mandy
Malaysia · Oktober 2025
We booked this villa nido on booking but when we reached the villa that they provided to us is another villa which called villa umi. That villa is rather out of the way, and you have to go through a very narrow alley to reach it. What's more, it doesn't show up on Google Maps at all. Every time we have to type in the name of the neighbouring guesthouse to find it, so it's terribly inconvenient whether you're trying to order GrabFood or use Gojek. Moreover, upon check-in, we found a thick layer of dust on the floor, indicating substandard hygiene. Crucially, during rainy weather, the room leaks, leaving the floor beside our bed damp. Furthermore, there is a severe shortage of electricity, resulting in frequent power cuts. The most serious issue of all is that our money which value more than 4 million rupiah is vanished from the safey box, proving that this villa's security measures are also inadequate. Not only that, but their CCTV only covers the main entrance; there are none at all in the other common areas. This is a very, very significant problem, as it means we have no reliable evidence whatsoever to prove who stole our money after it disappeared. Moreover, the service provided by the villa's manager was also quite poor, frequently failing to answer calls, which made timely communication extremely difficult.