Anupama
Australia · Januari 2026
“If you want family safety, Do not visit there”
• The maid was courteous and helpful, and the villa was kept clean and tidy throughout our stay. • The overall hospitality was pleasant, and the staff were responsive.
1. Breakfast Menu Needs Improvement:• The breakfast lacked variety. We expected different options across days—such as fresh juice, fruit, or rotating dishes—but the menu remained repetitive and limited. 2. Severe Safety Risks:• The villa was not secure at any time—day or night. The perimeter outer wall (low and climbable) was the only barrier between the villa and the outside. It could be easily scaled, and someone could enter directly through the bathroom, which had no secure locking mechanism. • There was no safe room in the villa except the laundry, which could be locked from inside. • I did not disclose the extent of this risk to my wife, fearing she would insist we leave immediately. We were traveling with our 7-year-old daughter, and I personally stayed awake at night to monitor the property and ensure no one entered. • Additionally, we heard disturbing sounds of animals—possibly rats—fighting inside the roof tiles, not just outside. This added to our discomfort and concern.I have video evidence documenting these issues. Given the level of risk and distress caused, I am requesting a refund or appropriate compensation for the time and effort, I spent safeguarding my family during our stay. I hope you treat this matter with seriousness. Please let me know how you intend to resolve this.