Sonia
Jerman · September 2026
“Disappointing”
Nice room and garden but.....
We stayed in a suite for one night and in Villa number 1 for two nights. Feedback about the suite: - Breakfast rather poor with an orange liquid that they call orange juice. - While the room was nice, the bathroom is old. The shower head urgently needs to be replaced, is completely calcified. - Only 2 small water bottles were provided for free per day, further water had to be paid. Furthermore, the "room book" stated that the water in Bali is drinkable but they would recommend boiling it! (See photo). Our local guide told us that NO ONE IN BALI DRINKS THE TAP WATER. In other hotels you get unlimited water. Feedback about the villa: - While breakfast was included in the suite, this was surprisingly not the case in the villa (contrary to what was described on Booking.com, at least at the German room description). After a long discussion with the hotel I gave up. - The kitchen in the villa was old, poorly equipped and partly rusted. - The floor around the pool is extremely slippery and the pool is not suitable for children or elderly people (too deep and no suitable stairs). - Villa 1 is directly at the busy road and therefore noisy. The most upsetting thing came at the end: There was a list in the room about how much it would cost if something gets broken or lost (are we in a youth hostel ??). And indeed, they charged us 150.000 Indonesian Rupiah (9 Euros) for a 'dirty' towel (2 stains, see photos and see attached bill). In summary: The price-quality ratio is definitely not correct here and the customer service is outrageous and greedy. We have previously stayed in 3 similar villas/hotels in Bali and this villa was the most expensive one with the worst quality.... small things also count. Not recommended. There are much better choices around there.