LEONARD P.
Mei 2025
“Misleading info”
We didn’t stay here!!!!Unfortunately it was too late to cancel the booking..we immediately booked another hotel and forfeited our stay at bubble hotel 👎 The hotel look spectacular in the photos but pls check and read the reviews as this what happened to us. Arrived at the check in counter which was far away from the bubble hotel.Staff was very friendly but so many unspoken rules. First when we booked the hotel(enchanted by the hotel design), we forgot to read the reviews so once we received the confirmation email it stated we will take your OVERSIZED luggage- Pls state the luggage size next time!!! Then at the bottom Be AWARE of the large suitcase/luggages or luggage NOT More than 15kg Cannot be transported to your bubble hotel. This is ridiculous as our luggage is less than 15kg and now the staff gave us 2 rented waterproof backpacks to transfer our selected items ONLY. Hellooo!!! I need to rearrange my luggage tonight iad we are leaving tomorrow. Second disappointment was when the staff showed the video how to go to the room.They only provided free shuttle for check in and check out to the meeting point other than that we have to pay for the gojek after 8pm.Lastly I only received brief details from this hotel when I checked with hotels.com. There’s was no confirmation thru WhatsApp whatsoever from this hotel.