Roemroyen
Indonesia · Oktober 2023
“Great room but the facilities need to be improved”
the room just like in the picture. it was spacious and the bed was comfortable. close to the paddy field. the location was a bit far from the center, it's good if you want a calm place.
the facilities weren't satisfied. 1) we could not use the pool because of the maintenance. we booked this villa because of the pool. they should inform this beforehand. 2) They gave us one broken robe and when we asked for a new one, they didn't have it because it was in the laundry. 3) the cooking pan looks burnt, we asked the staff to clean it, but the staff said it was clean. Then we said why did this villa provide something that we couldn't use? it was burnt and we couldn't use it. then the staff cleaned the pan. it was better but still, we couldn't use it for cooking. 4) there was no cap stock or wardrobe to hang your clothes. We paid for our room including these facilities. You have a great room but these small details really annoyed us. So please improve this.
