Verified T.
September 2018
“This hotel does not exist!”
How long do you plan to post it!! (Angry) When I tried to check in, it was gone. This is the first time something like this has happened! When I thought I was being introduced to an alternative hotel on-site, I was guided to the wrong place. Moreover, all the communication was done through LINE. Even when I called the emergency contact, they said they would call back but never did. This is something that could be taken to court in Japan. I have another hotel reservation, but I will cancel it once things settle down. And seriously, this survey request asking 'How was the hotel?' Are you looking for a fight? First, send an apology email!