Alla
Ukraine · Couple · September 2026
Все хорошо кроме коммуникации персонала, нет слаженности, отсутствует стандарт общения с гостями
I tried to change the check-in date through all communication channels, via e-mail, WhatsApp, VKontakte, and phone number, but unfortunately, I did not receive any response regarding the possibility of changing the date. I had to check in on the previously booked date. Additionally, I booked a luxury room with an ocean view, but there was no direct view of the ocean; it was on the side. The direct view was of the pool, where many people were present, which was very unexpected and not very convenient.
