Salem
Indonesia · Solo traveller · August 2026
Food was excellent. Staff were very helpful. Lovely view from the balcony.
The hotel needs to be renovated. It is old and tired. There were no activities for children.
Jl. Raya Puncak KM90 , PO BOX 18, Puncak
7.8159 reviewsChoose your dates and guests to see live room prices.
Tranquil Retreat Surrounded by Nature
Luxurious Rooms with Scenic Views
Experience a cozy stay in our well-equipped rooms featuring minibars, cable TV, and comfortable seating areas. Upgrade to rooms with fireplaces and terraces offering stunning garden views. Relax in en suite bathrooms with shower facilities and complimentary bath amenities.
Recreational Activities and Culinary Delights
Enjoy our outdoor pool, spa & wellness center, children's playground, and outbound facilities. Indulge in activities like horse riding or unwind at the tour desk. Treat your taste buds to Indonesian and European cuisines at Puncak Pass Restaurant or opt for in-room dining.
Book now to escape to a serene paradise at Puncak Pass Resort.
Loading reviews…
Generated automatically from recent guest reviews.
Negative sentiment about cleanliness was noted, especially mentions of rats and poor hygiene.
Mixed feelings about service; while some reviews mentioned helpful staff, others noted significant issues.
Positive mentions of the beautiful location and nature surrounding the hotel.
Comments pointed out outdated rooms and discomfort due to old furniture.
Mention of lack of modern amenities and some facility issues.
Negative feedback regarding pricing in relation to services provided.
Mixed feelings; some enjoyed the food while others felt there were limited options.
Overall a satisfactory experience, but noted specific areas needing improvement.
Reviews may be translated automatically.
Salem
Indonesia · Solo traveller · August 2026
Food was excellent. Staff were very helpful. Lovely view from the balcony.
The hotel needs to be renovated. It is old and tired. There were no activities for children.
Abdullatif
United Arab Emirates · Solo traveller · August 2026
Scenery good
Old and dirty sheets. Old doors. Smell bad
Thomas
France · Solo traveller · May 2026
The site
The teratai suite that was awarded to us was located too close to the road, hence very noisy, impossible to sleep, too bad.
Abdulelah N.
Saudi Arabia · Couple · May 2026
Location only
No air conditioning, insulation, uncomfortable, very small and not clean rooms