Skye
United Kingdom · May 2024
“Clearly fell short to what is advertised”
Some members of staff were nice.
No prior notice that the pool was out of order, kindly asked for a refund or even partial refund as it was not advertised and sole basis for choosing of this place and bluntly denied. Without a choice we were upgraded to a junior suite where we were greeted by ants, a cockroach in the bathroom and blood stained sheets, grateful for the upgrade but would have preferred refund under the circumstances. Then when trying to resolve the issue, the upgrade was used against us and we’re told that we should have called ahead to make sure the pool was in working order… Staff entered room without consent (and a brief knock) at 8am, making us feel a little unsafe that they have that kind of access and phoned at 6:45am to confirm breakfast time (again) which they still came an hour early. Breakfast is quote “plain noodle or plain rice”