Thomas
Thailand · January 2025
“We left 15 days earlier - wrong description”
The entry level looked nice.
The description in Booking promised direct access to the bathroom/toilet from the bedroom. In fact, it's necessary to go the floor that is also used by other guests that have their room on the same floor. Hence, the bathroom is exclusively useable but not really private because you cannot reach it without leaving your privacy. (Queensroom) There is a smell of cat pee in the bathroom. Kitchen and fridge are one level below and shared but not part of the rooms. The room is much smaller than the advertised 35 square meters. There is no balcony though it is advertised on Booking. The host claimed that all those things were lies when I complained to the customer service. The road from the property to the city had massive traffic and the exhaust was terrible; almost impossible to breathe. It takes about 20 minutes to walk through this hell to the centre. The host played nice but didn't admit any of those point when I complained to the customer service. We left after 2 nights and were refused the refund for more than 14 nights.