Ciara
Australia · January 2026
“RATS and poor management”
Location Space Jery
RATS We booked this property as a luxury villa and experienced serious hygiene failures. When we arrived, the external rubbish bins were already overflowing, which attracts pests. During our stay, we saw rats inside the villa, which is a known health risk in residential settings. Three out of five members of our group required medical treatment during the stay. Medical evidence can be provided. Management attempted to frame this as a cleaning issue and offered massages and laundry instead of addressing the core problem, which reflects a concerning lack of responsibility. These are severe breaches in waste management, pest control, and property maintenance - not housekeeping. We travelled internationally from multiple locations for this stay, and it fell far below basic accommodation standards, let alone those expected of a luxury property. We would strongly caution future guests to consider these issues before booking.