Andreas
Indonesia · October 2024
“Great location, but poor maintenance & cleanliness. No water for one day & one night and we got refund for one n”
Location.
Dirty sofa, rats in the kitchen ( the rats ate our food and some food were on the floor the next morning) , one day without any tap water ( can’t shower and use the toilet ). We got refund for one night stay but we had to keep pushing for it, otherwise they didn’t take any action. Thanks to booking.com customer service , they took prompt action and got the refund after 2 weeks.
