Jovana
Serbia · Couple · November 2025
“AS BAD AS IT GETS”
Pool
Terrible experience and I wouldn't recommend it to anyone. There was a storm when we were there and the electricity was out. Normal. But what is not normal is that electricity was out in only 1 part of the building, so technically our room and 2 more didn't have power but the rest did. The entire first night it was coming back on and off every 20 seconds making all the appliances in the room beep therefore making it impossible to sleep. We were texting the management asking for them to switch it manually off completely until its back up and stable but they stopped responding. Tomorrow the entire day of rain but no storm, when we came back to accommodation there was still no electricity. Reception employees barely spoke any english so the answer to any question we had was "we don't know". When we called the manager to get some info we were told that it was a storm and as we can see nobody in the street has power WHICH WAS NOT TRUE but the manager didn't show up the entire day. We decided we wanted to leave the accommodation since there was no running water so we couldn't shower or flush the toilet or anything. We left and asked for a refund of the rest of the days we didn't stay there and they refused to give it. "It was a natural catastrophe, not our fault, we cannot lose our income" I guess the natural catastrophe chose to hit our room, but not the room above ours. Definitely stay away from this place It was dirty when we entered with leftover products and stuff from previous guests. We had to switch rooms after 3 days cause the one we were supposed to be in had a problem with a pool pump so they were fixing it for 3 days. And then on top - no electricity for 2 days. When we brought up the issue with booking.com they tried contacting them without success. They waited for our "stay" officially to end so they can respond to booking and decline the refund request. Vacation almost ruined.