Chantelle
Australia · Couple · June 2026
“The betterplace team are great to work with but this property is in need of repair”
While I can’t recommend this property in particular, I would like to highly recommend the Betterplace team. The property has maintenance issues, we felt the images do not accurately represent the property and is in need of repairs. We only stayed one (pretty uncomfortable) night of our planned 6 nights before raising our concerns with the Betterplace team who were actually fantastic to deal with and swiftly rearranged new (fantastic) accommodation for us. There are water damage and mould issues, broken plumbing fixtures and lots of peeling paint to name a few. Kitchen in is in poor condition overall and we felt we couldn’t sit on the lounge due to its smell and stains. There were no cushions for the outdoor lounges. The balcony is in horrible condition. I do feel the general housekeeping was to the best standard they could, considering the overall condition of the property the housekeepers are working with. The ground floor bedroom in particular is very damp and musty smelling. Bathrooms had the decorative pebbles removed so dangerous deep crevices remain. I do feel once general maintenance is carried out and water leak issues rectified it could once again be a great property. Thanks to the Betterplace team for being great to work with and for relocating us and hopefully the owners will do some maintenance here for future guests.
All mentioned above