Elvire
Cameroon · Solo traveller · September 2026
“Overall it was good, the staff is courteous and helpful, especially Danny”
Satisfactory overall, I liked it
The bad smells coming from my room. I complained and was moved to another room
Jl. Mangga Dua Abdad No.111 9, RT.3/RW.7, Mangga Dua Sel., Kecamatan Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10730, Jakarta
8.8769 reviewsChoose your dates and guests to see live room prices.
Outdoor Pool and Free Shuttle Service
Best Western Mangga Dua Hotel and Residence offers an inviting outdoor pool for relaxation and a convenient free shuttle service to popular shopping areas, ensuring a stress-free stay.
Comfortable Rooms and Dining Options
The air-conditioned rooms, decorated in natural colors with parquet flooring, provide a cozy retreat. Indulge in international cuisine at Batavia Coffee Shop or unwind with light meals at the Bar-Lounge. Room service is also available for your convenience.
Convenient Amenities and Services
Enjoy free Wi-Fi at the lobby, 24-hour reception assistance including baby-sitting services and car hire. Additionally, arrange for an airport shuttle service for a hassle-free transit experience.
Book your stay at Best Western Mangga Dua Hotel and Residence for a memorable and convenient experience!
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Generated automatically from recent guest reviews.
Multiple reviews report stained bed sheets and towels, dust, ants, poor room cleaning, bad odors and overall 'very dirty' comments; significant cleanliness problems noted.
Service is frequently praised as very friendly and helpful (reception and doormen praised), though a few guests report slow or unhelpful front-desk staff and specific poor experiences.
Several guests note convenient location near the main mall and a local market; one comment mentions the surrounding area as a downside, but location is generally considered good.
Rooms are often described as spacious with large comfortable beds, though some guests report worn decor, water damage, leaks and that rooms need refurbishment.
Large pool and good gym are repeatedly praised and considered standout features, although there are occasional issues (towel delays, key-card/lift access problems) affecting use.
Multiple guests explicitly state the hotel offers reasonable pricing and good value for what they paid.
Breakfast receives mixed feedback: some praise variety and quality, but several guests complain about limited rotation, undercooked items, poor coffee and insufficient variety.
Overall impressions balance very friendly staff, strong amenities and good value against notable cleanliness and some service inconsistencies; overall sentiment leans positive despite clear areas for improvement.
Reviews may be translated automatically.
Elvire
Cameroon · Solo traveller · September 2026
Satisfactory overall, I liked it
The bad smells coming from my room. I complained and was moved to another room
Ihro79
Croatia · Solo traveller · September 2026
Hospitality of the staff (security, reception desk, cleaning, restaurant etc.), everyone's very helpful and not intrusive. Quiet and spacious rooms and bathroom. The convenience of having a small grocery shop and laundry in the basement of the building. Hotel is close to many useful/tourist locations (Petak enam, shopping malls, Kota tua, Monas etc)
The pool and room furniture could do with a renovation/deeper cleaning. Mostly dark interiors (there are lights, it's just the general design of the hotel that is in dark/wooden colours). Regardless, the hospitality of the staff and general benefits (especially if you get a discount price) make it worthwhile to stay here
Zahi
Saudi Arabia · Solo traveller · September 2026
This is my lovely hotel in Jakarta
Stef
Netherlands · Solo traveller · September 2026
The friendly gentleman at the door
The dirtiest hotel I have ever stayed in. Bugs everywhere, stains on the sheets, and an air conditioner full of mold. Room 3207 was truly a kind of 'hell of a hotel'. With an undefinable brown 'something' in the corner of the room. Mold everywhere in the bathroom and the room where we slept. Did not want to shower there and would advise everyone against this hotel