Cahit
United Kingdom · Couple · September 2026
“Disappointing Stay Despite Lovely Staff”
The staff
We stayed for four nights in a private pool villa. Unfortunately, our overall experience was disappointing. The main positive was the staff, who were genuinely kind, welcoming and helpful. The villa was not well maintained. There were gaps underneath the entrance door and around the pool door, allowing bugs to enter, and we had to cover the gaps ourselves. The bathroom sink was unstable, and the uneven flooring made walking inside the villa feel unsteady and unsafe. Overall, the layout and condition of the villa did not feel comfortable or relaxing. We also did not feel comfortable using the private pool as it was directly next to dense trees and vegetation, making us concerned about insects or other small creatures entering the pool area. Breakfast only started at 8:00 am, with limited choices. Although it was nicely prepared and presented by the staff, we felt the quality of the ingredients could have been better. The daily drinking water supply was also very limited. Housekeeping was only available from 9:00 am to 1:00 pm, and the shuttle to Ubud centre ran only twice a day and was one way only. Overall, the staff were lovely, but the maintenance, comfort and limited services meant that the stay did not meet our expectations.